Customer Service

Technical support, documentation, request a refund or have a question for our owner and expert RF Signal Generator designer (David Goins) we are here to help. We are committed to providing quality products and personalized quick customer assistance.

Contact Information

Phone: 727-490-8812
Hours: Mon-Fri 9am-5pm E.S.T.
Or fill out the Contact Us inquiry form

Email Us:
Sales for quotes
Customer Service for technical questions
David Goins

Technical Documentation:

All of our product and technical documentation can be found on our product pages. Links to those pages are provided below.

RF Signal Generators

SynthHD PRO (v2): 10MHz – 24GHz Dual Channel Microwave Generator
SynthHD (v2): 10MHz – 15GHz Dual Channel Microwave Generator
SynthHD Mini: 10MHz – 15GHz Microwave Generator
SynthUSB3: 12.5MHz – 6.4GHz RF Signal Generator
SynthUSBII 4.4GHz USB RF Signal Generator (retired):While the SynthUSBII is no longer in production, we remain committed to supporting our valued customers. This versatile RF signal generator continues to offer reliable performance and flexibility for various applications. If you’re a current owner seeking assistance or have questions, please don’t hesitate to contact our dedicated customer support team.
- Downloads:
  - - Control Software GUI Download: Hit Cancel during hardware search if demoing software.
    - Serial Communication: See the format for serial communications via the proprietary Windfreak firmware.
    - Instructions: Operating instructions included with the device.

RF Signal Generators With Built in RF Power Detectors

- - SynthNV PRO: 12.5MHz – 6.4GHz RF Signal Generator Plus RF Detector
  - SynthNV: 34MHz – 4.4GHz RF Signal Generator With Power Detector

Active Mixers With Built in Local Oscillator PLL

- - MixNV Active Mixer – RF Upconverter And Downconverter

FAQs

What is the Windfreak Technologies Return Policy?

Customers have 90 days after receiving the unit to return the product for a full refund for ANY reason. Upon returning product, please delete all instances and backups of software. Please do not distribute. Return shipping cost is the customers responsibility.

Customers also have a 1 year warranty. During this time send any broken device back for free repair or replacement.

Most failures have to do with ESD on the RF outputs. Please use good ESD precautions, especially in dry climates and when working with circuitry directly connected to the device.

What are the shipping costs?

Inside the US:

- - Priority USPS (2-3 days) $10 for one, $5 each additional item.
  - Express USPS (1-2 days) $30 for one, $5 each additional item.

International:

- - DHL (4-9 days) $80 for one, $10 each additional item.
  - For Canada and Mexico DHL is $50 for one, $5 for each additional item.

We will ship on your USPS, UPS, Fedex, DHL or other shipping account with no added charges. Add carrier and acct # in “Order Notes” at checkout, or email us from the Contact Page. Please note that if using your carrier and acct # you will be responsible for insurance and loss of the item after leaving Windfreak Technologies.

Is RF Contract Design and Consulting available?

Yes. Areas of Expertise that can be quoted by the job or hour:

Modification of Windfreak Tech product hardware
Modification of Windfreak Tech product firmware and software
On site troubleshooting and integration of WFT hardware into customer equipment
Over 15 years design (to manufacture) experience.
Proven reliable product in the field.
Quotes available per unit with low up front NRE on production units.
Possible zero NRE on high volume applications.
Outgoing, enthusiastic communication with you and your customers.
Request a quote here.