Customer Service
Technical support, documentation, request a refund or have a question for our owner and expert RF Signal Generator designer (David Goins) we are here to help. We are committed to providing quality products and personalized quick customer assistance.
Contact Information
| Phone: 727-490-8812 Hours: Mon-Fri 9am-5pm E.S.T. Or fill out the Contact Us inquiry form |
Email Us: Sales for quotes Customer Service for technical questions David Goins |
Technical Documentation:
All of our product and technical documentation can be found on our product pages. Links to those pages are provided below.
RF Signal Generators
- SynthHD PRO (v2): 10MHz – 24GHz Dual Channel Microwave Generator
- SynthHD (v2): 10MHz – 15GHz Dual Channel Microwave Generator
- SynthHD Mini: 10MHz – 15GHz Microwave Generator
- SynthUSB3: 12.5MHz – 6.4GHz RF Signal Generator
- SynthUSBII: 34MHz – 4.4GHz USB RF Signal Generator
RF Signal Generators With Built in RF Power Detectors
- SynthNV PRO: 12.5MHz – 6.4GHz RF Signal Generator Plus RF Detector
- SynthNV: 34MHz – 4.4GHz RF Signal Generator With Power Detector
Active Mixers With Built in Local Oscillator PLL
FAQs
What is the Windfreak Technologies Return Policy?
Customers have 90 days after receiving the unit to return the product for a full refund for ANY reason. Upon returning product, please delete all instances and backups of software. Please do not distribute. Return shipping cost is the customers responsibility.
Customers also have a 1 year warranty. During this time send any broken device back for free repair or replacement.
Most failures have to do with ESD on the RF outputs. Please use good ESD precautions, especially in dry climates and when working with circuitry directly connected to the device.
What are the shipping costs?
Inside the US:
- Priority USPS (2-3 days) $10 for one, $5 each additional item.
- Express USPS (1-2 days) $30 for one, $5 each additional item.
International:
- DHL (4-9 days) $80 for one, $10 each additional item.
- For Canada and Mexico DHL is $50 for one, $5 for each additional item.
Is RF Contract Design and Consulting available?
Yes. Areas of Expertise that can be quoted by the job or hour:
- Modification of Windfreak Tech product hardware
- Modification of Windfreak Tech product firmware and software
- On site troubleshooting and integration of WFT hardware into customer equipment
- Over 15 years design (to manufacture) experience.
- Proven reliable product in the field.
- Quotes available per unit with low up front NRE on production units.
- Possible zero NRE on high volume applications.
- Outgoing, enthusiastic communication with you and your customers.
- Request a quote here.